Shipping policy

Soleiva Shipping Policy

Last updated: August 2026

We know that once you have decided to give Soleiva a try, you want your device in your hands as soon as possible. Below you will find everything you need to know about how we ship your order, how long it takes, and what your delivery options are.

Shipping Options

We offer two shipping options at checkout so you can choose what works best for you.

Standard Shipping: Free Our standard shipping option is completely free on every order. Orders shipped via standard delivery typically arrive within 3 to 10 working days from the date your order is dispatched.

Express Shipping: R150 If you need your Soleiva sooner, our express shipping option is available for R150. Express orders are prioritized for faster dispatch and delivery, so you can start feeling relief sooner.

Order Processing

All orders are processed and prepared for dispatch as quickly as possible once payment has been confirmed. Processing typically takes place within 1 to 2 working days before your order is handed over to our courier partner. Please note that working days refer to Monday through Friday and exclude weekends and public holidays.

Delivery Times

Delivery times begin once your order has been dispatched, not from the date the order was placed. Please account for both processing time and delivery time when estimating when your order will arrive.

Standard shipping: 3 to 10 working days after dispatch

Express shipping: dispatched with priority, arriving sooner than standard delivery

While we work with reliable courier partners to keep delivery as fast and consistent as possible, please understand that delivery times are estimates and not guarantees. Factors outside our control, such as courier delays, weather, or high order volumes during sales periods, may occasionally affect delivery timing.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. You can use this to follow your package from our warehouse to your door. If you have any trouble accessing your tracking details, our customer care team is happy to help.

Shipping Address

Please double check your shipping address at checkout before completing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of purchase. If you notice an error shortly after placing your order, contact us as soon as possible and we will do our best to update it before dispatch.

Delayed or Missing Orders

If your order has not arrived within the expected delivery window, please reach out to our customer care team. We will track down your package and keep you updated. In the rare case that a package is lost in transit, we will work with you to arrange a replacement or refund in line with our Refund Policy.

International Shipping

If you are ordering from outside our primary shipping region, delivery times may vary and additional customs fees or import duties may apply depending on your country's regulations. Any such fees are the responsibility of the customer and are not included in your order total or shipping cost.

Questions About Your Order

If you have any questions about shipping, delivery times, or the status of your order, please contact our customer care team through the details provided on our website. We are always happy to help.