Terms of service

Soleiva Terms of Service

Last updated: August 2026

Welcome to Soleiva. These Terms of Service govern your use of our website and your purchase of our products. By accessing our site or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

Use of Our Website

You must be at least 18 years old, or have the consent of a parent or guardian, to use our website and make purchases. You agree to use our site only for lawful purposes and in a way that does not infringe on the rights of others or restrict anyone else's use of the site.

You agree not to attempt to gain unauthorized access to any part of our website, servers, or systems, and not to introduce viruses, malware, or any other harmful code through your use of the site.

Product Information

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not warrant that product descriptions or other content on the site are error free. If a product is not as described, your remedy is to contact our customer care team, and where appropriate, request a refund in accordance with our Refund Policy.

Product images, including those used for marketing and illustration purposes, are intended to represent the general appearance and function of our products. Minor variations between images and the physical product may occur.

Health Disclaimer

Soleiva products are designed to provide comfort and support and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Our products are not a replacement for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before beginning use of any pain relief device, particularly if you have an existing medical condition, are pregnant, have a pacemaker or other implanted medical device, or are otherwise uncertain whether our product is appropriate for you.

Results vary from person to person. Testimonials, reviews, and statistics shared on our website reflect individual experiences and are not a guarantee of specific results for every user.

Orders and Payment

When you place an order with us, you are making an offer to purchase a product under these terms. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Prices for our products are listed in the currency displayed on our website and are subject to change without notice. Any price changes will not affect orders that have already been confirmed.

Payment must be received in full before an order is processed and shipped. We use trusted third party payment processors to handle transactions securely.

Shipping and Delivery

Estimated delivery times provided on our website or in order confirmations are approximate and not guaranteed. Delays may occur due to factors outside our control, including customs processing, courier delays, or unforeseen circumstances. We will make reasonable efforts to keep you informed if your order is delayed.

Returns and Refunds

All returns and refunds are governed by our separate Refund Policy, which forms part of these Terms of Service. Please refer to that policy for full details on eligibility, timeframes, and the return process.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product photography, and design elements, is the property of Soleiva or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Soleiva shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability for any claim related to a purchase shall not exceed the amount you paid for the product in question.

Nothing in these terms is intended to exclude or limit any rights you may have under applicable consumer protection law that cannot be lawfully excluded or limited.

Warranty

Our products are covered by a 1 year warranty against manufacturing defects, as outlined in our Refund Policy. This warranty does not cover damage resulting from misuse, unauthorized modification, or normal wear and tear.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our practices, products, or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes your acceptance of the revised terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Soleiva operates, without regard to conflict of law principles.

Contact Us

If you have any questions about these Terms of Service, please reach out to our customer care team through the contact details provided on our website.